Shipping & Returns
Shipping Policy
At Flexverse, we are committed to delivering your order as quickly and efficiently as possible.
• Processing Time: Orders are processed within 1-3 business days.
• Shipping Time: Standard shipping takes 3-7 business days within the U.S. and 7-14 business days for international orders.
• Shipping Cost: Calculated at checkout based on your location. Free shipping on U.S. orders over $100.
• Tracking: Once your order ships, you will receive a tracking number via email.
• Lost or Stolen Packages: Flexverse is not responsible for lost or stolen packages. Please ensure your shipping address is correct before completing your order.
Return & Exchange Policy
We want you to love your Flexverse products. If you're not satisfied, we're here to help!
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Return Window: Returns and exchanges are accepted within 30 days of delivery.
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Condition: Items must be unworn, unwashed, and in original condition with tags attached.
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Return Instructions: To start a return, please email us at info@flexverse.co with your order number.
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Refunds: Once your return is received and inspected, refunds will be issued to the original payment method. Please allow 5–7 business days for processing. Shipping fees are non-refundable.
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Final Sale Items: Clearance or discounted items are considered final sale and are not eligible for return or refund.
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Defective or Damaged Items: If your item is defective or damaged, please contact us within 7 days of delivery to request a replacement.